User Experience Researcher

Birmingham, England, United Kingdom | Full-time


cloudThing is a bright and agile software company with a reputation for designing, developing and building quality web, mobile and cloudy products. We are always searching for that sweet spot where clever architecture, nascent tech and the opportunities presented by the cloud enable us to create something special. We operate a seasoned agile approach to project delivery in a serious, grown up but vibrant and fun environment.

cloudThing are actively seeking an experienced User Experience (UX) Researcher. As a UX Researcher you are an empathetic, inquisitive, organised, critical thinking individual. You work tirelessly to understand the problem and challenges ahead, applying a variety of methods and approaches to finding out how users tick in the context of these problems and challenges.

You listen, observe, and ask the right kinds of questions to gather insights that can be translated into actionable ideas and requirements.

You will be pivotal in helping define and drive the design and development of our clients’ products and services. You will reveal what users need by conducting research, working with cross-functional teams, and performing usability testing. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating research data from a range of sources, and helping the User Experience (UX) team better understand what would make a user’s experience more intuitive, inclusive, and seamless.

You should also have experience in designing/influencing a user experience or have worked with experience design teams that focus on a user centred design approach to delivering products and services. You will have a level of technical knowledge that means you are able to understand business requirements and any technical limitations to suitably communicate with users, design, and development teams.


User Experience (UX) Researcher, UK

Primary Responsibility

Plan, design and carry out appropriate research activities with users, research, interviews, surveys, and observations. Work closely with cross-functional teams to identify and evaluate appropriate research topics. Synthesise your research into compelling, actionable insights and communicate them to a wide group of stakeholders. Be an advocate for user research.

Reporting To

Head of Design


Degree (in something!) or equivalent professional certification(s)

Based From

Remote or based at our Longbridge office

Salary Range



Candidates will need to demonstrate experience with;

§  Plan, design, and conduct user research to focus the design and development on user needs with clear objectives

§  Work closely with cross-functional teams to identify and evaluate research topics

§  Lead the usability research process, from recruiting participants, developing recruitment briefs, moderation, analysis, and presentation of results

§  Publish, orally and visually, comprehensible findings, both quantitative and qualitative

§  Align research activities with wider plans to inform the service/application design

§  Work closely with designers and developers to turn user insights into actionable design or service recommendations

NOTE: as is common with this type of role, occasional out of hours and remote location working will be required to support high-priority deadlines



Candidates are expected to have all the following skills;

§  Good knowledge of qualitative research methods including user requirements gathering and early-stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood

§  Engaging research facilitation skills and techniques, an effective communicator with excellent presentational skills

§  Pragmatic, able to recognise and be sympathetic to project constraints, knowing when it's right to stand their ground on what research is needed, and when to flex

§  Turn research data into clear findings that inform decisions and know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions

§  Conduct inclusive research to include all kinds of users in appropriate research activities to help teams deliver accessible services

§  You can work in an open, iterative, and collaborative way in a multidisciplinary team


Candidates are expected to have some of the following skills;

§  Experience of introducing user research to an organisation

§  Experience working under the influence of the UK Government Design Service (GDS) design system, its patterns, and practices

§  An understanding of user-centred design practices

§  Capable of effective prioritisation of tasks and excellent time management.


Please see the cloudThing benefits leaflet, included with this pack of documents.


Essential, must have one of own! Additionally;

§  Affable, credible and can communicate effectively with customers and colleagues

§  Good team player capable of delivering results in less than perfect circumstances

§  Self-starter, comfortable working both independently and as part of a team

§  An obvious attention to detail, we want you to obsess about the little things

§  Enthusiastic in the pursuit of duties

§  Strong emotional intelligence

§  Work flexibly to deliver on-time to tight timescales

§  Lifelong learner: proactively seeking opportunities to broaden and deepen knowledge and skills